Your Competitors Are Making It Easy For You

I’ve seen many odd e-mails from (odd?) customers over the years, but to this day, I’m always most surprised when I see e-mails that includes snippets like these:

In an age, where every Tom, Dick & Harry are saying that their companies are offering their customers good service, I’m surprised to see customers with so many scars relating to previous experiences. I mean, I think we treat our customers well at Woo, but we’re in no way perfect; yet they really appreciate the experiences they have with us.

I don’t need to speculate on what other companies are or aren’t doing with regards to customer service; all I know is that there’s still large amounts of customers that have had exclusively bad experiences with other companies in the past and by giving them a good experience, you are being their breath of fresh air.

Take the chance, stop focusing on other aspects of growing your business and just use customer service as a competitive advantage.

 
145
Kudos
 
145
Kudos

Now read this

Broken Idols & Ideals

I stumbled onto a new Vanity Fair article by Randall Stross, in which he shares some behind-the-scenes insight into Y-Combinator after he followed the 2nd class of 2011 during their 3 months with the incubator. Whilst it was generally a... Continue →