Your Competitors Are Making It Easy For You

I’ve seen many odd e-mails from (odd?) customers over the years, but to this day, I’m always most surprised when I see e-mails that includes snippets like these:

In an age, where every Tom, Dick & Harry are saying that their companies are offering their customers good service, I’m surprised to see customers with so many scars relating to previous experiences. I mean, I think we treat our customers well at Woo, but we’re in no way perfect; yet they really appreciate the experiences they have with us.

I don’t need to speculate on what other companies are or aren’t doing with regards to customer service; all I know is that there’s still large amounts of customers that have had exclusively bad experiences with other companies in the past and by giving them a good experience, you are being their breath of fresh air.

Take the chance, stop focusing on other aspects of growing your business and just use customer service as a competitive advantage.

 
145
Kudos
 
145
Kudos

Now read this

That Little Bit Extra

Everyone always talks about going that extra mile. But could you possibly just do 1% more? And what would the effect of that be? I love running and I’ve developed quite a cool habit: At the very end of my run, I reach the entrance to our... Continue →